At NeonMillionaire, we’re here to make your neon experience as seamless as possible. Below are answers to some of the most commonly asked questions about our products, services, and processes.

General Questions

Q: What makes NeonMillionaire signs unique?
A: Our neon signs are handcrafted using energy-efficient LED technology, ensuring vibrant colors, durability, and sustainability. Each piece is customizable to reflect your personal style or brand identity.

Q: Are your neon signs safe to use?
A: Yes, our signs are made with LED technology, which emits minimal heat and is completely safe for home and commercial use.

Q: How long do NeonMillionaire signs last?
A: With proper care, our neon signs can last up to 50,000 hours of continuous use.

Customization and Design

Q: Can I create a custom neon sign?
A: Absolutely! We specialize in custom designs. Whether it’s a favorite quote, logo, or unique shape, our team will work with you to bring your vision to life.

Q: What colors are available?
A: We offer a wide range of colors, including vibrant shades like pink, blue, green, and warm white. You can even combine multiple colors in one sign.

Q: How do I choose the right size for my sign?
A: Refer to our Size Guide for detailed tips on selecting the perfect size for your space. If you’re unsure, our team is happy to assist.

Ordering and Shipping

Q: How long does it take to receive my order?
A: Custom signs typically take 7-14 days to craft, with an additional 5-7 days for shipping. Delivery times may vary based on location.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping rates and delivery times will depend on your location.

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number to monitor its journey.

Installation and Maintenance

Q: How do I install my neon sign?
A: Each sign comes with easy-to-follow installation instructions and the necessary mounting hardware. Check our Installation Guide for step-by-step details.

Q: Can I use my neon sign outdoors?
A: Yes, we offer outdoor-grade signs. Be sure to specify your intended use when placing your order.

Q: How do I clean my neon sign?
A: Simply use a soft, dry cloth to remove dust. Avoid using water or cleaning chemicals to protect the LED components.

Policies

Q: What is your refund policy?
A: We offer a hassle-free refund policy. Custom signs, however, are non-refundable unless they arrive damaged or defective. For full details, see our Refund Guidelines.

Q: Do your signs come with a warranty?
A: Yes, all our signs include a 12-month warranty covering manufacturing defects. Visit our Warranty Details for more information.

Q: What if my sign arrives damaged?
A: Please contact us immediately with photos of the damage. We’ll work to resolve the issue promptly, whether by repair, replacement, or refund.

Still Have Questions?

If you didn’t find the answer you’re looking for, feel free to reach out to our team via our Contact Page. We’re here to help make your neon dreams a reality!